Mercuryo accepts ONLY Visa and MasterCard – virtual, prepaid, debit, and credit cards.

You can sell crypto and withdraw EUR/USD to your Visa/MasterCard bank card in all the countries, where Mercuryo operates, except:
Argentina, Hong Kong, Russia, Ukraine, India, Indonesia, Japan, Korea, Mexico

Kindly note that our services cannot be used in countries from the list below

• Bangladesh,
• Bolivia,
• Burundi,
• Central African Republic,
• China,
• Colombia,
• Cuba, the Democratic Republic of the Congo,
• Ecuador,
• Estonia,
• Iran,
• Iraq,
• Kyrgyzstan,
• Lebanon,
• Libya,
• Mali,
• Morocco,
• Nepal,
• Nicaragua,
• North Korea,
• Saudi Arabia,
• Somalia,
• Sudan and Darfur,
• South Sudan,
• Syria,
• United States of America,
• Vietnam,
• Venezuela,
• Yemen,
• Zimbabwe.

Buy:

• Maximum transaction amount of 2000 EUR
• Daily limit per account 5000 EUR
• Weekly limit per account 15000 EUR
• Monthly limit per account 15000 EUR
• Number of card transactions per day: 10
• Transaction limit per 1 card per month 10000 EUR

Sell:

• Maximum transaction amount of 1300 EUR
• Daily 4000/10000 EUR limit (per card / per account)
• Weekly limit 10000/15000 EUR (per card / per account)
• Monthly limit 15000/15000 EUR (per card / per account)
• Number of card transactions per day: 5
• Number of card transactions per month: 50

Important note 1: The daily limit is counted not as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.

Important note 2: The monthly limit is counted as a 31-day period since purchasing, and not as a calendar month.

As a rule our transactions take 5-30 minutes to be processed. If your transaction takes longer, this could be due to a variety of factors, including:

Blockchain overload. There are many transactions waiting to go through, including yours.

This issue occurs on the Bitcoin and Bitcoin-based blockchains.

We do not have control over a blockchain overload. Unfortunately, the only thing to do is wait.

Yes!

There are minimum deposit/withdrawal amounts, depending on the currency:

• Bitcoin – minimum 0.0001 BTC
• Ethereum ETH – minimum 0.001 ETH
• Ripple XRP – minimum 1 XRP

Incoming/Outgoing transactions under-mentioned minimums are not processed by our accounting system and will not be reflected under your account.

Don’t panic! They are not lost. There are a number of reasons why your transactions might not show up yet.

You can check pending transactions in the blockchain explorer by searching for an address you’ve sent your coins to.